Spark Dashboard Concept

User need

Through workshops with a team of designers, the user need was identified:

"As a customer with multiple Spark products, I want to view all the important product information easily, so that I can take appropriate actions where necessary."

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Concept

When looking at creating a dashboard, there were several points that were kept in mind:

• What is important information to the customers?
• How can customers get the most ease out of a dashboard view?
• How can we bring value to a customer’s experience through a dashboard

Research was also done to see what key points customers were interested in. Literature and market research were conducted to see how similar competitors presented their dashboards and to get an understanding of the industry standards.

The concept kept all that in mind, and showed a dashboard that had some features such as:

• Usage information and alerts to call out if action is required
• More detailed information one-click down
• Personalized recommended actions

Sketches and brainstorming